Agentic Commerce
On demand
Buyer-Agent Return and Remedy Agent
Tie each remedy to the purchase.
Help a buyer's AI assistant request a return or replacement under the terms of the original purchase.
Return one unopened £80 lamp and one opened £120 speaker received 10 days ago.
- Verified order authority and original policy.
What it does
Show the return or replacement options for this order.
Help a buyer's AI assistant request a return or replacement under the terms of the original purchase. Built for merchants receiving authenticated buyer-agent return requests.
Check the original entitlement
Provide the order, items, reason for return and applicable return policy. Verified product issues and previous remedies can help identify the right next step.
Prepare the available remedy
Check eligibility and explain the available return, replacement or refund steps.
Review the monetary action
Get a proposed resolution and a clear account of what is approved, pending or completed.
How it works
Help a buyer's AI assistant request a return or replacement under the terms of the original purchase. Built for merchants receiving authenticated buyer-agent return requests.
- Approved documents and context
- Original order, fulfillment and payment evidence Purchase-bound return policy and prior remedy ledger Optional: current manufacturer service notices and approved troubleshooting guidance, to identify applicable repair or replacement options. Optional: prior return, replacement and refund records for the same order line, to avoid duplicate remedies.
- Find a resolution within the purchase policy
- Review eligible return, replacement or refund steps against the original order and applicable policy.
- Keep resolution progress clear
- Distinguish proposed, approved and completed steps, including pending refunds or reviews, so the team knows what remains.
- Shopify · Read original order and return records (read)
- Resolve purchased quantities and existing remedies.
- Stripe · Read original payment and refund state (read)
- Verify prior financial outcomes before proposing another action.
- Zendesk · Draft remedy case (draft)
- Prepare policy-backed remedy and contested-entitlement review.
- Human review and permissions
- Returns owner reviews exceptions; finance owner approves monetary actions and unresolved payouts. If something fails, pause the affected request and check what actually happened. Correct the source information, repeat the checks and renew approval if the proposed action changed. Keep a record of the issue.
01Gather the context
Bring together the relevant information from Shopify, Stripe, Zendesk.
02Check what matters
Check eligibility and explain the available return, replacement or refund steps.
03Prepare the result
Get a proposed resolution and a clear account of what is approved, pending or completed. What has been checked, what still needs a decision and whether any requested action actually completed. Keep private internal notes out of the buyer's response.
04Review proposed changes
Returns owner reviews exceptions; finance owner approves monetary actions and unresolved payouts. If something fails, pause the affected request and check what actually happened. Correct the source information, repeat the checks and renew approval if the proposed action changed. Keep a record of the issue.
Integrations
Commerce
Shopify
WooCommerce
Payments & billing
Stripe
Adyen
Customer support
Zendesk
Intercom
Choose the platforms your team already uses—you don’t need every example shown. Confirm the required features and configure access during implementation.
What you get
Help buyers understand their remedy options and what still needs to happen before the case is resolved.
- Find a resolution within the purchase policy
- Review eligible return, replacement or refund steps against the original order and applicable policy.
- Keep resolution progress clear
- Distinguish proposed, approved and completed steps, including pending refunds or reviews, so the team knows what remains.
More for agentic commerce teams
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Source-Backed Buyer Enquiry
Answer a buyer's AI assistant using your product details and policies, with links to the relevant information.
Buyer-Agent Selection Test Lab
Test whether an AI assistant can understand your offer and match it to a buyer's needs.
Start with a blueprint. Build it around your business.
We’ll adapt it to your workflows, connect your systems and build an agent your team can put to work.
30 minutes. One bottleneck. Leave with a clear system concept.