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Agentic Commerce

On demand

Buyer-Agent Transaction Recovery Agent

Recover without duplicate orders.

Investigate an interrupted purchase from a buyer's AI assistant and identify the next step without charging twice.

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Transaction recoveryIllustrative demo

Recover I-120: buyer saw a payment confirmation but no order receipt.

  1. Correlated I-120 across processor, order and reservation.

What it does

Find out what completed before retrying a purchase.

Investigate an interrupted purchase from a buyer's AI assistant and identify the next step without charging twice. Built for merchants handling exceptions in agent-originated purchases.

  1. Establish the purchase state

    Provide the purchase reference, order records and payment status. Correlated attempt receipts and past recovery cases can help identify a safe next step.

  2. Choose an approved remedy

    Check whether payment or order creation succeeded before proposing any retry or refund.

  3. Verify and explain recovery

    Get a recovery plan and a buyer update explaining the confirmed status.

How it works

Investigate an interrupted purchase from a buyer's AI assistant and identify the next step without charging twice. Built for merchants handling exceptions in agent-originated purchases.

Agent architectureTools · knowledge · outputs · oversight
React Flow
Approved documents and context
Merchant order/payment/reservation status Owned recovery playbook and immutable event log Optional: order, payment and reservation attempt receipts correlated by purchase intent, to reconstruct what may have completed. Optional: reviewed recovery cases for the same failure type and current processor behaviour, to choose the right reconciliation check.
Choose recovery based on confirmed facts
Review payment and order status together with the next permitted action, reducing guesswork when a transaction is interrupted.
Reduce buyer uncertainty during recovery
Prepare an update explaining what happened, what is confirmed and what remains unresolved.
Stripe · Read authoritative payment intent (read)
Distinguish authorization, capture, failure and unknown outcomes.
Shopify · Read merchant order by intent (read)
Look up existing order before considering recovery creation.
Sentry · Read redacted incident events (read)
Correlate technical failure without treating logs as financial truth.
Zendesk · Draft recovery case and buyer response (draft)
Prepare owner-approved remediation and status communication.
Human review and permissions
Payments/commerce operator approves remedial financial or contractual actions and owns unresolved states. If something fails, pause the affected request and check what actually happened. Correct the source information, repeat the checks and renew approval if the proposed action changed. Keep a record of the issue.

  1. 01Gather the context

    Bring together the relevant information from Stripe, Shopify, Sentry, Zendesk.

  2. 02Check what matters

    Check whether payment or order creation succeeded before proposing any retry or refund.

  3. 03Prepare the result

    Get a recovery plan and a buyer update explaining the confirmed status. What has been checked, what still needs a decision and whether any requested action actually completed. Keep private internal notes out of the buyer's response.

  4. 04Review proposed changes

    Payments/commerce operator approves remedial financial or contractual actions and owns unresolved states. If something fails, pause the affected request and check what actually happened. Correct the source information, repeat the checks and renew approval if the proposed action changed. Keep a record of the issue.

Integrations

Payments & billing

Examples:
  • Stripe
  • Adyen

Commerce

Examples:
  • Shopify
  • WooCommerce

Web & developer tools

Example:
  • Sentry

Customer support

Examples:
  • Zendesk
  • Intercom

Choose the platforms your team already uses—you don’t need every example shown. Confirm the required features and configure access during implementation.

What you get

Resolve interrupted purchases from a verified transaction state and give buyers a clearer explanation of what happens next.

Choose recovery based on confirmed facts
Review payment and order status together with the next permitted action, reducing guesswork when a transaction is interrupted.
Reduce buyer uncertainty during recovery
Prepare an update explaining what happened, what is confirmed and what remains unresolved.

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