Retention
On demand
Churn Reason Analyser Agent
Learn why customers leave.
Summarise why customers leave and suggest practical improvements to investigate.
Classify three October departures.
- Read Stripe cohort · 20 Oct
What it does
Turn departure feedback into improvements to investigate.
Summarise why customers leave and suggest practical improvements to investigate. Built for customer success operations and product leaders.
Build the churn cohort
Choose the cancelled accounts and any feedback explaining their decisions. Exit interviews and account history can reveal more than a single cancellation reason.
Classify supported reasons
Group stated reasons, keep unknown reasons visible and avoid filling gaps with assumptions.
Propose corrective experiments
Get a summary of recurring issues and small improvements your team could test.
How it works
Summarise why customers leave and suggest practical improvements to investigate. Built for customer success operations and product leaders.
- Approved documents and context
- Churn cohort definitions Evidence hierarchy for reason classification Optional: consented exit interviews and cancellation correspondence, to capture the customer's own explanation. Optional: comparable usage, incident and pricing-change timelines, to investigate patterns across the selected churn cohort.
- Understand the reasons customers give
- Compare grouped cancellation reasons while keeping unknowns visible, so the team can see what customers actually reported.
- Turn recurring issues into improvement work
- Review practical changes tied to repeated problems, giving the team specific ideas to investigate or test.
- Stripe · Read ended subscription events (read)
- Verify actual churn and payment state.
- Salesforce · Read exit notes (read)
- Compare customer reasons with internal interpretations.
- Zendesk · Read relevant service history (read)
- Check supporting and conflicting evidence.
- Human review and permissions
- Retention analyst approves labels before aggregation.
01Gather the context
Bring together the relevant information from Stripe, Salesforce, Zendesk.
02Check what matters
Group stated reasons, keep unknown reasons visible and avoid filling gaps with assumptions.
03Prepare the result
Voluntary, involuntary or administrative classification with confidence and citations. Testable proposals tied to observed reasons, not claimed causality.
04Review proposed changes
Retention analyst approves labels before aggregation.
Integrations
Payments & billing
Stripe
CRM
Salesforce
HubSpot
Customer support
Zendesk
Intercom
Choose the platforms your team already uses—you don’t need every example shown. Confirm the required features and configure access during implementation.
What you get
Use customer departures to identify recurring problems and choose service or product improvements worth testing.
- Understand the reasons customers give
- Compare grouped cancellation reasons while keeping unknowns visible, so the team can see what customers actually reported.
- Turn recurring issues into improvement work
- Review practical changes tied to repeated problems, giving the team specific ideas to investigate or test.
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Start with a blueprint. Build it around your business.
We’ll adapt it to your workflows, connect your systems and build an agent your team can put to work.
30 minutes. One bottleneck. Leave with a clear system concept.