Retention
On demand
Customer Feedback Router Agent
Put feedback in the right hands.
Turn customer feedback into clear requests for the right product or service team.
Consolidate three requests for scheduled exports.
- Read Intercom feedback · 20 Oct
What it does
Turn comments into requests the right team can act on.
Turn customer feedback into clear requests for the right product or service team. Built for product operations and customer success teams.
Capture the actual need
Provide the feedback and any related requests already being tracked. Existing requests and product plans can help connect feedback to the right work.
Route related feedback
Group related requests while preserving each customer's specific need and linking duplicates.
Prepare a status update
Get organised feedback, suggested owners and an acknowledgement draft without release promises.
How it works
Turn customer feedback into clear requests for the right product or service team. Built for product operations and customer success teams.
- Approved documents and context
- Bug, feature and service feedback taxonomy Approved product status vocabulary Optional: reviewed duplicate requests and related support cases, to connect matching needs without losing individual evidence. Optional: current product status and documented decision rationale, to route the request and explain what is already known.
- See related needs together
- Group similar feedback while retaining each customer's specific requirements, helping teams assess the pattern behind requests.
- Close the loop without overpromising
- Review suggested owners and a customer acknowledgement draft that recognises the request without making release commitments.
- Intercom · Read customer feedback (read)
- Preserve the stated problem and context.
- Jira · Read product request register (read)
- Match overlapping requests and approved decisions.
- Salesforce · Read account context (read)
- Retain customer associations and follow-up owner.
- Human review and permissions
- Product owner approves disposition; account owner approves customer update.
01Gather the context
Bring together the relevant information from Intercom, Jira, Salesforce.
02Check what matters
Group related requests while preserving each customer's specific need and linking duplicates.
03Prepare the result
Classification, duplicate links, preserved constraints and owner. Status-specific response without unsupported delivery commitments.
04Review proposed changes
Product owner approves disposition; account owner approves customer update.
Integrations
Customer support
Intercom
Zendesk
Projects & tasks
Jira
Asana
ClickUp
CRM
Salesforce
HubSpot
Choose the platforms your team already uses—you don’t need every example shown. Confirm the required features and configure access during implementation.
What you get
Get customer requests to the right owners without losing the context behind them.
- See related needs together
- Group similar feedback while retaining each customer's specific requirements, helping teams assess the pattern behind requests.
- Close the loop without overpromising
- Review suggested owners and a customer acknowledgement draft that recognises the request without making release commitments.
More for retention teams
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Sort incoming support tickets and draft helpful replies using your product information and support history.
Customer Onboarding Orchestrator
Turn a new customer's agreed setup into a simple checklist with owners, dates and a first useful outcome.
Customer Health & Risk Review
Spot customers who may need help by reviewing product usage, support issues and recent conversations.
Start with a blueprint. Build it around your business.
We’ll adapt it to your workflows, connect your systems and build an agent your team can put to work.
30 minutes. One bottleneck. Leave with a clear system concept.