Retention
On demand
Customer Sentiment Monitor Agent
Catch changes in customer tone.
Notice changes in customer feedback and flag conversations that may need a personal check-in.
Review Fjord's change in support conversation tone.
- Read Intercom · 6–12 Oct
What it does
Find conversations that deserve a personal check-in.
Notice changes in customer feedback and flag conversations that may need a personal check-in. Built for customer success and support leads.
Read permitted conversations
Choose the customer conversations your team is permitted to review. Conversation history and incident timing can help distinguish a pattern from a single comment.
Assess the evidence
Look for recurring frustration or positive feedback, using the customer's words and surrounding context.
Prepare a check-in
Get a short feedback summary and a suggested check-in where a response would help.
How it works
Notice changes in customer feedback and flag conversations that may need a personal check-in. Built for customer success and support leads.
- Approved documents and context
- Permitted conversation sources Minimum evidence and alert suppression policy Optional: permitted conversation excerpts across recent periods, to compare feedback with the same account's usual tone and concerns. Optional: incident, release and unresolved commitment timelines, to add context to a change in feedback.
- Catch concerns buried in feedback
- Review changes in customer sentiment with quotes and context, helping the team understand what needs attention.
- Make the follow-up more personal
- Start from a check-in draft that acknowledges the specific concern or asks how your team can help.
- Intercom · Read permitted conversations (read)
- Retrieve exact customer statements.
- Zendesk · Read support context (read)
- Separate service incidents from broader sentiment.
- Salesforce · Read acknowledged account concerns (read)
- Avoid duplicate alerts and confirm relationship context.
- Human review and permissions
- Account owner reviews mixed signals before outreach.
01Gather the context
Bring together the relevant information from Intercom, Zendesk, Salesforce.
02Check what matters
Look for recurring frustration or positive feedback, using the customer's words and surrounding context.
03Prepare the result
Interpretation, exact excerpts, differing signals and uncertainty. Specific topic, responsible owner and review state.
04Review proposed changes
Account owner reviews mixed signals before outreach.
Integrations
Customer support
Intercom
Zendesk
CRM
Salesforce
HubSpot
Choose the platforms your team already uses—you don’t need every example shown. Confirm the required features and configure access during implementation.
What you get
Notice changes in customer feedback and prepare a relevant check-in while the context is still current.
- Catch concerns buried in feedback
- Review changes in customer sentiment with quotes and context, helping the team understand what needs attention.
- Make the follow-up more personal
- Start from a check-in draft that acknowledges the specific concern or asks how your team can help.
More for retention teams
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Spot customers who may need help by reviewing product usage, support issues and recent conversations.
Start with a blueprint. Build it around your business.
We’ll adapt it to your workflows, connect your systems and build an agent your team can put to work.
30 minutes. One bottleneck. Leave with a clear system concept.