Retention
On demand
Knowledge Gap Finder Agent
Find the answers customers lack.
Find repeated customer questions that your help centre does not answer well.
Find recurring confusion about export date boundaries.
- Read Zendesk cluster · 7–20 Oct
What it does
Turn repeat questions into better answers.
Find repeated customer questions that your help centre does not answer well. Built for support operations and documentation owners.
Find recurring questions
Choose recent support conversations and your existing help articles. Failed help searches and repeated support replies can reveal missing guidance.
Check existing coverage
Group recurring questions and identify missing or unclear guidance.
Prepare article briefs
Get a prioritised list of articles to create or improve, with suggested outlines.
How it works
Find repeated customer questions that your help centre does not answer well. Built for support operations and documentation owners.
- Approved documents and context
- Help-centre taxonomy and editorial ownership Case deduplication rules Published product facts and unresolved policy decisions Optional: aggregated help-centre searches with no useful result and article feedback, to identify questions readers cannot answer. Optional: repeated support replies and recent product changes, to find guidance that exists only in conversations or has become outdated.
- Prioritise gaps behind repeated questions
- Rank article needs by how often questions recur and how well current content covers them, giving the team a clearer backlog.
- Spend less time scoping each article
- Start from suggested sections and examples so writers can work towards closing the identified gap.
- Zendesk · Read question clusters (read)
- Retrieve independent cases and their actual questions.
- Confluence · Read published help content (read)
- Compare coverage and version currency.
- Jira · Draft documentation backlog item (draft)
- Prepare an evidence-linked outline for editorial review.
- Human review and permissions
- Documentation owner validates classification; product owner approves missing factual answers.
01Gather the context
Bring together the relevant information from Zendesk, Confluence, Jira.
02Check what matters
Group recurring questions and identify missing or unclear guidance.
03Prepare the result
Distinct demand, existing coverage, missing facts and assigned owner. Proposed sections and source facts still requiring validation.
04Review proposed changes
Documentation owner validates classification; product owner approves missing factual answers.
Integrations
Customer support
Zendesk
Intercom
Knowledge
Confluence
Notion
Projects & tasks
Jira
Asana
ClickUp
Choose the platforms your team already uses—you don’t need every example shown. Confirm the required features and configure access during implementation.
What you get
Focus help-content work on the questions customers keep asking and existing articles do not answer well.
- Prioritise gaps behind repeated questions
- Rank article needs by how often questions recur and how well current content covers them, giving the team a clearer backlog.
- Spend less time scoping each article
- Start from suggested sections and examples so writers can work towards closing the identified gap.
More for retention teams
Ticket Triage & Reply Drafting
Sort incoming support tickets and draft helpful replies using your product information and support history.
Customer Onboarding Orchestrator
Turn a new customer's agreed setup into a simple checklist with owners, dates and a first useful outcome.
Customer Health & Risk Review
Spot customers who may need help by reviewing product usage, support issues and recent conversations.
Start with a blueprint. Build it around your business.
We’ll adapt it to your workflows, connect your systems and build an agent your team can put to work.
30 minutes. One bottleneck. Leave with a clear system concept.